Privacy Policy

Effective Date: 30.04.2025
Website: https://www.nearmassage.in

NearMassage.in (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal data and sensitive information you share with us. This Privacy Policy outlines how we collect, use, share, and protect your information in accordance with Indian laws, including the Information Technology Act, 2000 and its amendments.

1. Information We Collect

We collect personal and sensitive information only when you voluntarily provide it for using our services. This includes:

Personal Information:

Full name
Phone number
Email address
Residential address (for service appointments)
Appointment details (time, location, service type)
Emergency contact (optional)

Sensitive Personal Data:

Health-related preferences (e.g., back pain, muscle strain, injuries – only when voluntarily disclosed for service customization)
Gender (to match with preferred therapist, if requested)

2. How We Use Your Information

We use your information for the following legitimate business purposes:

To confirm and manage massage appointments
To assign appropriate professionals for house visits
To send booking confirmations, reminders, or updates
To personalize your massage experience
To comply with legal obligations and prevent misuse of services

Note: We do not use your data for unsolicited marketing without your explicit consent.

3. How We Protect Your Information

We implement reasonable physical, technical, and administrative security measures to protect your data from unauthorized access, disclosure, alteration, or destruction, including:

SSL encryption on our website
Role-based access for team members
Secure storage of contact and booking records
Data retention only for operational and legal requirements

4. Disclosure to Third Parties

We do not sell, rent, or trade your information. Your data may be shared only under the following circumstances:

With verified therapists working under NearMassage for service fulfillment
With law enforcement or government authorities if legally required
With consent, for external services (e.g., payment gateways, SMS alerts)

All therapists and staff are contractually bound by confidentiality agreements and follow strict professional ethics.

5. Consent & User Rights

By using our website and booking services, you consent to this Privacy Policy.

You have the right to:

Access your data held with us
Request corrections or deletion of your information
Withdraw consent at any time (which may limit our ability to provide services)

To exercise these rights, contact us at:
📧 privacy@nearmassage.in

6. Cookies and Tracking Technologies

NearMassage.in uses cookies for analytics and smooth user experience. You can choose to disable cookies in your browser settings, although some features may not function optimally.

7. Children’s Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect data from minors.

8. Grievance Officer

In compliance with the IT Act, the following person is designated as the Grievance Officer for NearMassage.in:

Name: Arulneri Cyprian
Email: grievance@nearmassage.in
Phone: +91-95514-62024

9. Updates to This Policy

We may revise this Privacy Policy periodically. Updated versions will be posted with a new effective date. Please review this page regularly.

Your trust is important to us. We remain committed to offering professional, respectful, and secure massage services in your comfort zone.